Privacy Policy — Evergreen Tree Care

Evergreen Tree Care ("we", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and what your rights are under UK GDPR and the Data Protection Act 2018.

Who we are

Evergreen Tree Care is an owner-led tree surgery business based in Amersham, Buckinghamshire, operated by Charlie Joyce. You can contact us on 07777 722212 or at charliebjoyce98@gmail.com.

Information we collect

Contact details you submit through our quote form or by email: name, email address, phone number and postcode.
Details of the tree work you are enquiring about, including any photos or notes you send us.
Basic technical information (browser type, approximate location, pages visited) collected via standard website analytics.

How we use your information

To respond to your enquiry and arrange a free site visit or written quote.
To carry out the work you've booked and issue invoices.
To keep records for tax, insurance and waste-carrier compliance.
To improve our website using aggregated, anonymised analytics.

We do not add you to marketing lists, sell your details, or share them with third-party marketers.

Legal basis

We process your data on the basis of your consent (when you submit an enquiry), the performance of a contract (when you engage us for work), and our legitimate interests in running a legitimate small business (record-keeping, safety and compliance).

How long we keep it

Quote requests that don't proceed are kept for up to 12 months. Records relating to work carried out are retained for at least 6 years to meet UK accounting and insurance requirements.

Sharing

We may share information with trusted service providers who help us operate — for example email hosting, accounting software, or an insurer or the local council where a job requires TPO paperwork. All such providers are required to handle your data confidentially.

Your rights

Access — request a copy of the information we hold about you.
Correction — ask us to correct anything that is inaccurate.
Deletion — ask us to delete your information where we have no ongoing legal reason to keep it.
Objection — object to certain uses of your data.

To exercise any of these rights, contact us at charliebjoyce98@gmail.com. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use a minimal set of cookies to keep the site working and to measure how it's used. You can control cookies through your browser settings.

Changes

We may update this policy from time to time. The date at the top of the page shows when it was last revised.